Addressing Terrorism and World Peace with Ideas: Global Commerce & Communication Announces Worldwide Competition for New Ideas – by: Christine Nelson

Minnesota-based Global Commerce & Communication today announced a worldwide competition for new ideas. This competition titled “New ideas–Gateway to the future,” is expected to stimulate the innovators and citizens of the world to generate new ideas in three areas: new technology ideas, new product and service ideas, and new ideas to address global issues such as human rights, civil rights, racism, sexism, hunger, disease, terrorism, and world peace.

“This global competition will be the first of its kind in the world. It provides a challenging opportunity for the global community to contribute to scientific and technological progress as well as to develop innovative ideas for addressing critical global issues,” said spokesperson Neil Armand. “We hope this global competition will raise awareness and stimulate new visions for the future of our world,” he added.

The top three ideas will be prominently featured on NewIdeaTrade.com, an online division of Global Commerce & Communication that connects innovators, investors, and marketers. In addition, the winning ideas will be listed on NewIdeaTrade.com database in an effort to attract investors for the winners of the competition.

Competition entries must be received by October 30, 2003. The winners will be announced on December 30, 2003. Judging criteria for new technology ideas and new product/service ideas are Potential for Commercialization, Creativity, and Quality of Presentation. Judging criteria for ideas addressing global issues are Applicability and Usefulness, Creativity, and Quality of Presentation. Entry form and additional information about the competition are available at http://www.newideatrade.com/inventions.htm

About The Author Christine Nelson Intellectual Property Professional Telephone: 320-250-0950 Fax: 320-230-1096 Email: gcomm@astound.net

Can Small PR Firms Deliver Huge Results? – by: Robert A. Kelly

Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Word count is 1040 including guidelines and resource box. Robert A. Kelly © 2003.

Can Small PR Firms Deliver Huge Results?

They can when they invest in the basics. The best of them obviously rely on some form of public relations fundamental premise to produce winners across business environments from rockets and orange juice to product recalls and indicted CEOs.

But, chances are the top producers among small PR firms have built their businesses on a premise like this one:

People act on their own perception of the facts before them, which leads to predictable behaviors about which something can be done. When we create, change or reinforce that opinion by reaching, persuading and moving-to-desired-action those people whose behaviors affect the organization, the public relations mission is accomplished.

Public relations firms who do not base their work on a premise like this one are well-advised to consider doing so.

The reason? Their clients are subject to the same realities as the rest of us, realities that never change. People usually behave based on their perception of the facts. And clients usually demand certain behaviors from those “publics” whose behaviors have the most impact on their businesses.

Even more to the point, when client managers start looking for a return on their public relations investment, they want to see the kind of key stakeholder behavior change that leads directly to achieving their objectives.

Which is why, especially for the small PR firm anxious to meet client needs, there is no better performance measure at which to aim.

However, for those small PR firms not yet guided by any kind of public relations fundamental premise, here is a suggestion.

Consider the premise outlined above, then take a shot at convin- cing a new or current client to let you produce a broader, more productive public relations effort for his or her company. And remember, the fundamental premise of public relations outlined above is a great equalizer placing all public relations firms on a level playing field when it comes to the effectiveness of the process. It especially targets those firms with a client who expects the best value from PR dollars spent, not simply a limited and mechanical publicity placement effort.

In other words, consider using the premise as a means for going after higher quality new business, or upgrading an account and broadening the work performed for a savvy client who wishes to squeeze every benefit out of the money they spend on public relations.

Start by listing a client’s most important outside audiences in priority order – audiences whose behaviors directly and visibly affect client success or failure. At the top of such a list are usually prospects and customers. But it could well include community residents, business and political leaders, suppliers, minorities, fraternal groups, nearby military personnel and union leaders. The target list might even include “clients of your client” where such activity is a high priority for that client.

The test for listing an audience is this: does its behaviors affect my client’s business in any way? If they do, they belong on the list.

Obviously, you must now determine what members of that key external public think about your client and his or her business, in order to build and implement a successful public relations effort. And that means interacting with members of that audience and asking a lot of questions. What do they think about your client company and its products and services? Are there signs of negativity? Misconceptions? Inaccuracies? Rumors?

The answers to these questions allow you to establish the corrective public relations goal, i.e., a specific perception and, thus, behavior change. For example, clear up that misconception, correct that inaccuracy, or knock down that rumor as soon as possible.

How do you achieve that goal? Right! You select a strategy that will get you from here to there. And there are just three strategies to deal with a perception challenge: create perception (opinion) where there may be none, change existing perception, or reinforce it. Your choice will be dictated by your new public relations goal.

Clearly the most challenging step in this sequence is preparing the right message for delivery to the target audience. It must make a compelling case, so think about it carefully. It must state clearly that the offending misconception, inaccuracy or rumor is not the truth. Instead, layout that truth in a credible manner. The hallmarks of such a message are clarity, persuasiveness, credibility, believability and a compelling presentation.

Now it’s time for the “beasts of burden,” the communications tactics which will carry your carefully-scripted message to the eyes and ears of that target audience. Happily, there are a ton of such tactics at your disposal. Of course, you will want to double check the ability of each to zero in on your specific audience. As most PR firms are aware, they range from news- letters, press releases and radio and newspaper interviews to newsworthy surveys, sports sponsorships, op-eds and many, many more.

In short order, clients will be interested in evidence that the public relations effort is achieving results. The best way to demonstrate progress is by reporting on the results of a new round of perception monitoring among members of that target audience. You’re looking for signs that their percep- tions now reflect the corrective elements of your message

Your clients are subject to the same realities as the rest of us, realities that never change. As noted, people usually behave based on their perception of the facts. And clients usually demand certain behaviors from those “publics” whose behaviors have the most impact on their businesses.

Small (and large) PR firms have little choice but to go after those perceptions with a vengeance.

That is how that small PR firm can deliver huge results.

end

About The Author Bob Kelly counsels, writes and speaks about the fundamental premise of public relations. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communications, U.S. Department of the Interior, and deputy assistant press secretary, The White House. mailto:bobkelly@TNI.net. Visit: http://www.prcommentary.

How Would You Ever Know? – by: Robert A. Kelly

Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Net word count is 730 including guidelines and resource box. Robert A. Kelly © 2003.

How Would You Ever Know?

Your important outside audiences behave in ways that stop you from reaching your objectives.

Because you haven’t paid much attention to their care and feeding, is it likely you’ll know they are placing a hammer lock on your business in time to limit the damage?

With some luck, you might save the day, but why let matters fester until you have a bad situation like this on your hands?

Especially when a proven sequence can help you alter the perceptions, and thus behaviors of your most important external audiences making the achievement of your business objectives much easier.

Take a quick look at what makes it all possible, the fundamental premise of public relations:

People act on their own perception of the facts before them, which leads to predictable behaviors about which something can be done. When we create, change or reinforce that perception by reaching, persuading and moving-to-desired-action those people whose behaviors affect the organization, the public relations mission is accomplished

Now, put it into action this way.

First, think about those groups of people whose behaviors can really affect your organization. The test for placing a key, external audience on your action list is this: does its behavior affect your business in any way. If the answer is yes, list it.

Let’s take the target audience at the top of that list and work it over. Obviously, you need to know how members of that audience perceive you, and that requires that you interact with those members and ask a lot of questions. This is the monitoring phase.

How do they think of your organization, if at all? Do they have any problems with you? Do negative thoughts creep into the conversation? Are misconceptions, inaccurate beliefs, even rumors apparent?

As unsettling as these data may be, the silver lining is the fact that they let you establish your public relations goal. Straighten out that misconception, or correct the inaccurate belief, or knock down that rumor once and for all.

Reaching your goal isn’t going to happen if you don’t have the right strategy. You’re fortunate that there are really only three strategy choices: create perceptions (opinion) where there isn’t any, change existing opinion, or reinforce it.

Now comes a real challenge – writing the message that will alter that perception. It must make a compelling case, so think about it carefully. In order to persuade, it must state clearly that the offending perception is not a true perception. Instead, you lay out the truth in a credible manner, keeping in mind your create-change-reinforce strategy choices.

Getting that message to members of your target audience is the least complicated step in the problem solving sequence. There are dozens of communications tactics available to you that can reach those members. They range from open houses, announcement luncheons, press releases and speeches to articles, emails and newspaper and radio interviews, and many others.

Are you making any progress? Only way to tell is to go back to other members of your target audience and ask the same questions all over again. Only now, you watch carefully for signs that their perceptions reflect the corrections contained in your message.

If you’re not satisfied with the movement in perception, you should consider using a wider selection of communications tactics with a proven record of reaching that audience. You might want to use them more frequently to increase their impact.

Also, your message should be evaluated again for impact and factual content.

Obviously, if you pay regular attention to your most important external audiences, you will be aware that certain behaviors are beginning to exert a negative impact on your organization.

Using a proven sequence like this to deal with those impacts insures that you will always be aware of brewing target audience behaviors that could hurt your organization.

end

About The Author Bob Kelly counsels, writes and speaks about the fundamental premise of public relations. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communications, U.S. Department of the Interior, and deputy assistant press secretary, The White House. mailto:bobkelly@TNI.net. Visit: http://www.prcommentary.com.

Why Small Business Must Turn to PR – by: Robert A. Kelly

Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Net word count is 670 including guidelines and resource box. Robert A. Kelly © 2003.

Why Small Business Must Turn to PR

If small business had no important outside audiences, it wouldn’t exist.

But since they do have external “publics,” it’s doubly unfortunate when those same small business owners seem unconcerned about the very outside folks whose behaviors can place a choke-hold on their business!

And worse, are so casual about public relations, the best way to move those behaviors in their direction.

Is that you? What’s the problem? Can you think of any other way to marshall those groups of people you need so badly if your business is to succeed?

Face it. You must turn to public relations if you are really serious about getting those important outside people to support what you are trying to do.

And the best part is, there’s no mystery about how to do it!

Start today by listing your important outside audiences in priority order. No doubt, customers and prospects will place #1 and #2. But think carefully about your local and trade media as well as community residents and leaders, suppliers and the like. The test for adding an external audience to your worry list is this: if left unattended, could its perceptions and behaviors hurt your business?

Since there is no other affordable way to find out how each of your target audiences perceive your business, products, services and operations, you must take the time to do it yourself along with your colleagues. Interact with members of that key target audience and probe their perceptions with plenty of questions. Watch for misconceptions, inaccuracies and rumors that need to be corrected. Stay alert to negativity of any kind.

This will let you decide how much you will try to alter perceptions among each audience. It also becomes the behavior modification goal against which you will measure your progress.

Now it’s message time. What will you say to members of your target audience to alter that negative perception that surfaced during your conversations with them? Your message must be persuasive, so stick with the facts and present them clearly. By identifying honestly what is really at issue at the moment, you impart a sense of credibility to your comments, and their timeliness adds a compelling dimension to your message.

What’s the best way to get that message to the eyes and ears of members of your target audience?

Here, you have an embarrassment of riches with dozens of communications tactics including news announcements, op-eds, letters-to-the-editor, speeches, community briefings, broadcast and newspaper interviews and many, many others.

Progress can best be tracked by interacting all over again with members of the target audience. While you’ll ask questions similar to those you asked in your earlier monitoring sessions, this time you’re looking for signs that your message got through. In other words, signs that your message succeeded in altering any negative perceptions of your business.

You should also monitor print and broadcast media, key customers and prospects for similar indications of success.

Should progress not be fast enough for you, you’ll want to consider increasing the number of communications tactics you employ as well as the frequency of their use. Your message should also be re-evaluated for its factual basis and clarity.

Gradually, your monitoring will playback perception changes among that target audience, and that means the behaviors you seek will not be far behind.

It is this kind of success that tells us very clearly why small business must turn to PR if it is to realize its potential.

end

About The Author Bob Kelly counsels, writes and speaks about the fundamental premise of public relations. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communications, U.S. Department of the Interior, and deputy assistant press secretary, The White House. mailto:bobkelly@TNI.net. Visit: http://www.prcommentary.com

It’s Just Common Sense! – by: Robert A. Kelly

Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Net word count is 835 including guidelines and resource box. Robert A. Kelly © 2003.

It’s Just Common Sense!

When a group of outsiders behaves in a way that hurts your business, you usually do something about it. Yet, many business people are amazingly casual about their own external audiences. To me at least, they seem to ignore the reality that those behaviors really do impact their organizations.

Even when they do realize it, they often fail to associate the damage with the one remedy likely to help – public relations, America’s behavior modification specialists.

Not surprisingly, the fundamental premise of public relations spells out why businesses need public relations. Namely, to help alter the perceptions, and thus behaviors of their key target audiences which almost always leads to achieving their business objectives.

Here’s what the premise says: People act on their own perception of the facts before them, which leads to predictable behaviors about which something can be done. When we create, change or reinforce that opinion by reaching, persuading and moving- to-desired-action those people whose behaviors affect the organization, the public relations mission is accomplished.

And here’s how you can apply it to your business.

Have you ever thought seriously about who these groups are that can wield such power over your organization? In addition to obvious audiences such as customers, prospects and employees, would your list of key external audiences also include such “publics” as area residents, political officeholders, minorities, fraternal groups, trade and industry leaders, nearby military personnel and union leaders? The test is, do their behaviors affect my business in any way? If they do, they belong on the list.

Now, put the names on that list into priority order and, for starters, let’s see how we might approach the group at the top of your list – your key, target public.

Can’t affect how they perceive you, or behave towards you, unless you take the time to find out how they currently perceive you and your business. Interact with several members of that important outside audience, and ask a lot of questions. Have you heard about us? Do you have a positive opinion about us? And listen carefully for any hint of negativity such as inaccurate beliefs about your product or service quality and pricing. Do you notice other misconceptions about your business, or a recurring rumor that needs to be confronted directly?

When you monitor individual perceptions this way, the responses you receive allow you to establish your public relations goal. For example, neutralize that rumor, or clear up that misconception, or correct that inaccuracy.

But what good is that public relations goal all by itself? No good, of course, until you know how you’re going to achieve it. And that means you need a strategy. Since there are really just three ways to affect perceptions or opinion, you must decide whether the public relations goal can be achieved by creating opinion/ perceptions where there isn’t any, or by changing existing opinion, or by reinforcing it.

And so, with goal and strategy all set, the real work begins. What are you going to say to those individuals whose perceptions of your organization you wish to alter? In other words, you need a message that, in addition to being crystal-clear as to intent, will be persuasive, credible and really compelling. And you must be specific as to whether you seek to correct a misconception, an inaccuracy, a rumor or a mistaken belief about the organization.

Every bullet needs a gun to fire it at the target. And the same goes for your message. The “beasts of burden” that will carry your message to the right eyes and ears among your target audience will be communications tactics. They include news releases, letters-to-the-editor, speeches, newsletters, brochures, face-to-face meetings, broadcast interviews and dozens of others.

In due course, you will wonder if you’re making any progress. Best way to tell is to monitor members of your target audience all over again. Ask questions similar to those you used earlier, and listen carefully for indications that their perceptions now reflect the corrective elements of your message.

Not enough movement in their perceptions? You’ll want to think about increasing the number of different communications tactics you’re bringing to bear as well as an increase in their frequencies. And don’t forget to re-evaluate the factual basis and impact of your message itself.

Your ongoing monitoring of perceptions among your key target audience will begin to reveal changes in that opinion as time passes. And that spells success in public relations.

end

About The Author Bob Kelly counsels, writes and speaks about the fundamental premise of public relations. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communications, U.S. Department of the Interior, and deputy assistant press secretary, The White House. mailto:bobkelly@TNI.net. Visit: http://www.prcommentary

Top Ten Brainstorming Techniques for Business Success – by: Bea Fields

We experience creativity every time a fresh idea pops into our minds. We recognize creative imagination in everything from a pastel painting to a business plan. By trying these ten tips, you will discover some amazing creative abilities that may surprise you.

1. Substitute someone else’s perspective for yours. How would a teacher, lawyer, actor, artist, explorer, journalist, psychologist, engineer, homemaker, child, or accountant approach your idea or subject? Don’t know? Ask them!

2. Look at your idea through the eyes of a critic. For each idea, make a list of all criticisms that may arise. Try to develop as many solutions as possible for overcoming obstacles or repairing weaknesses in your idea.

3. Connect your idea to other worlds or fields. Look at the worlds of Politics, Art, Science & Medicine, Hollywood, The Ice Age, Astronomy, Astrology, Ballet, Animation, The Army, Asia, Teaching, Music, Europe, and the like. Can you make an analogy, and what ideas can you draw upon from these fields and worlds?

4. Magnify your idea. What can you do to enlarge, expedite, extend, strengthen, exaggerate, dramatize, or improve your idea?

5. Simplify your idea. Can you condense, trim down, compact, minimize, or narrow your idea?

6. Change your idea. Modify the name, color, sound, shape, form, function, smell, taste, and properties of your idea.

7. Make your idea meet the needs and wants of the masses. Does your idea meet the basic needs and wants of more comfort, money, food, shelter, time, space, convenience, attractiveness, health, and beauty? If not, alter your idea to meet one if not all of these needs and wants.

8. Add more value. What will add more value? Add extra features, durability, safety, thickness, accuracy, guarantees, uses, and freebies.

9. Examine what others have done. Emulate professionals and experts who have had great success with a similar idea or product. Are you facing a problem that has already been solved? Use the past as a tool for experimentation and learning.

10. Flip a coin. When you cannot make a decision, flip a coin. Once the coin falls, use your intuition and gut to make a decision. If you feel comfortable with the result, go with it. If you feel uncomfortable with the coin toss, make the opposite decision.

About The Author Bea Fields, Southern Pines, NC, USA bea@fivestarleader.com http://www.fivestarleader.com Bea Fields is an Executive Coach and a Certified Guerrilla Marketing Coach. She is also a Consultant, Trainer, Public Speaker and author of the Five Star Leader e-course. Her area of expertise is that of Leadership Development and Marketing for Executives, Managers, Small Business Owners, and Political Leaders.

How to Find Value in No Load Mutual Fund Investing – by: Ulli G. Niemann

What are you thinking when it comes to your no load mutual fund selections? Are you saving pennies and sacrificing dollars?

Are you spending your time looking at expense ratios, analyzing Morningstar ratings and searching for funds with low fees and no 12b1 charges? If you are like most people, you know these things in and out. You’ve spent hours evaluating them, and your chosen mutual funds cost little to purchase and maintain. But they still don’t perform to your hopes and expectations.

So, why is this happening? Because this kind of investing focuses on cost as opposed to value.

Investors with this philosophy have usually interviewed numerous advisors. But instead of trying to find someone suitable with a sensible approach, they only want to know who has the lowest fees. That’s like going to the cheapest auto repair shop and getting the best price, but your car still doesn’t run well.

Then there are the investors who call or email me wanting a recommendation on a no load mutual fund. They want one with no 12b1 charge, but they completely ignore the issue of how the fund might perform.

Both these kinds of investors spend their time trying to save pennies and in the process they are losing dollars. Instead of falling into the penny wise, dollar foolish trap, here are some ideas that will assist you in evaluating the end profit rather than just the short term saving.

1. Shift your focus from penny pinching to looking at the big picture: What can a mutual fund or an advisor do for you, not how much does it cost? Why? If you buy a given no load mutual fund at the right time and it gains a tidy 15% for you over a 6 week period, would you really care about the costs? If a mutual fund—or an advisor for that matter—can give you superior performance and an increase of several percentage points over your bargain price pick wouldn’t you pay an extra 0.25%?

2. Consider finding a fee-based investment advisor who uses a facts-based methodology and has a track record indicating those kinds of returns. For example, in my own practice I used a trend tracking approach to get my clients into the market on April 29, 2003. Plus, our research and homework led us to recommending funds that gained anywhere from 11.50% to 22.00% over the following 6 week period. How did you do during that time? Do you think any of my clients care whether one of these funds has a small 12b 1 charge? Or whether they have the lowest expense ratios in the industry? I know they don’t.

The bottom line is to look at costs as balanced by performance and that’s where you find value. Then seek true value not simple savings, enjoy healthy dollar-level returns and don’t sweat the pennies.

About The Author Ulli Niemann is an investment advisor and has been writing about objective, methodical approaches to investing for over 10 years. He eluded the bear market of 2000 and has helped countless of people make better investment decisions. To find out more about his approach and his FREE Newsletter, please visit: www.successful-investment.com. ulli@successful-investment.com

How to Find Value in No Load Mutual Fund Investing – by: Ulli G. Niemann

What are you thinking when it comes to your no load mutual fund selections? Are you saving pennies and sacrificing dollars?

Are you spending your time looking at expense ratios, analyzing Morningstar ratings and searching for funds with low fees and no 12b1 charges?

If you are like most people, you know these things in and out. You’ve spent hours evaluating them, and your chosen mutual funds cost little to purchase and maintain. But they still don’t perform to your hopes and expectations.

So, why is this happening? Because this kind of investing focuses on cost as opposed to value.

Investors with this philosophy have usually interviewed numerous advisors. But instead of trying to find someone suitable with a sensible approach, they only want to know who has the lowest fees. That’s like going to the cheapest auto repair shop and getting the best price, but your car still doesn’t run well.

Then there are the investors who call or email me wanting a recommendation on a no load mutual fund. They want one with no 12b1 charge, but they completely ignore the issue of how the fund might perform.

Both these kinds of investors spend their time trying to save pennies and in the process they are losing dollars. Instead of falling into the penny wise, dollar foolish trap, here are some ideas that will assist you in evaluating the end profit rather than just the short term saving.

1. Shift your focus from penny pinching to looking at the big picture: What can a mutual fund or an advisor do for you, not how much does it cost? Why? If you buy a given no load mutual fund at the right time and it gains a tidy 15% for you over a 6 week period, would you really care about the costs? If a mutual fund-or an advisor for that matter-can give you superior performance and an increase of several percentage points over your bargain price pick wouldn’t you pay an extra 0.25%?

2. Consider finding a fee-based investment advisor who uses a facts-based methodology and has a track record indicating those kinds of returns. For example, in my own practice I used a trend tracking approach to get my clients into the market on April 29, 2003. Plus, our research and homework led us to recommending funds that gained anywhere from 11.50% to 22.00% over the following 6 week period. How did you do during that time? Do you think any of my clients care whether one of these funds has a small 12b 1 charge? Or whether they have the lowest expense ratios in the industry? I know they don’t. (If you are looking for an advisor, please see my article “How to find an Investment Advisor” at http://www.successful-investment.com/articles18.htm)

The bottom line is to look at costs as balanced by performance and that’s where you find value. Then seek true value not simple savings, enjoy healthy dollar-level returns and don’t sweat the pennies.

About The Author Ulli Niemann is an investment advisor and has been writing about objective, methodical approaches to investing for over 10 years. He eluded the bear market of 2000 and has helped countless people make better investment decisions. To find out more about his approach and his FREE Newsletter, please visit: http://www.successful-investment.com ulli@successful-investment.com

A Mass Customization Revolution – by: Patrick Momany

A Mass Customization Revolution

The Industrial Revolution

The great social and economic changes due to the introduction of machine and power tools and large-scale industrial production began in 1760. Through the first 70 years of this century, the US was the industrial giant of the world. In 1960 the words “Made in Japan” was thought to be a joke. By 1980, those same words had become the standard for manufacturing. In 1985, U.S. manufacturing was in a deep depression. Products were too costly, of poor quality and not innovative enough.

Now, again, America is ranked No. 1 in manufacturing (World Competitiveness Report, 1996).

Mass customization

America’s No. 1 standing is primarily due to the manufacturing revolution that has been under way since 1985. This quiet revolution is built on the unsurpassed innovative spirit of the American people. Innovation is one of the qualities upon which America is founded. American manufactures are the world’s leading innovators. The right combination of technology and people is a good foundation for any company. These technologies are leading to a major new phenomenon: mass customization, which is the ability to customize products literally in quantities as small as one, while producing them at mass-production speeds. Mass customization in the Information Age is replacing the mass-production model of the Industrial Age.

The ultimate outcome will be simultaneous manufacturing. Here, even as the customer is giving the order, the product starts to be manufactured. It may seem like a fairy tale, but the time is fast approaching when a customer will stand at a retailers fitting room, download their personal measurements into a computer, choose the pattern and variety of material wanted for their clothing and before they leave the outlet their order is in production. Now that’s a truly empowered customer!

Over the past few years, there have been a number of articles written on lasers. Each author lists applications as it relates specifically to their area of expertise. However, what EdgeWISE Tools would like to do in this article is to stimulate you to visualize all the different ways you can use a laser to produce a variety of products. Let your imagination go. Don’t fear the unknown. Those that can see the future have the greatest opportunity to succeed beyond their wildest dreams. “Carpe Diem” – seize the moment!

Why use a Laser?

In 1985, thermal contact cutting tools were developed for roll feed plotters. The “Hot Tip” became the first large format cutting system introduced to the sign industry. This process became the corner stone that most plotter manufactures built on. Through evolution, the cutting hardware has changed and significant strides have been achieved. We have seen progressive steps taken to where technology is today.

Most old manufacturing technology uses contact cutting tools; where the tool actually contacts the surface, it is meant to cut. The cutting tools must be re-sharpened or replace often and as the tool wears out the quality is compromised. This antiquated method has become an additional source of income for the manufactures because they now get to market one or more consumable tools. Contact manufacturing with all its additional costs can now be replaced with a more economical solution.

The next giant evolutionary leap in cutting manufacturing is the replacement of contact cutting tools with non-contact tools. The next logical step is to use laser technology for mass customization. The traditional high cost of laser technology has delayed the development of the Roll Feed Laser (RFL). A day is like a year in technological development terms. However, recently the cost of laser technology has been reduced to the point where today it has become an affordable means of manufacturing.

Roll Feed Laser

In 1988, research and development began on the first Roll Feed Laser system (RFL). This research developed more than just a new product. It developed new concepts in manufacturing and new ways to manufacture. The realization of mass customization is appearing using lasers. The combination of these two things EdgeWISE Tools calls the laser manufacturing revolution. This laser manufacturing revolution we are beginning to see is becoming bigger than anyone has yet imaged. There are literally hundreds’, if not thousands’, of markets and industries that have yet to be discovered.

Can you change?

As history has proven, there are always those people that lack the foresight and intuition to respond to the changing trends of time. Ten years ago, in 1986, industry scoffed at the idea of a large format, computerized, cutting system becoming the main work tool for the trade. The resistance to change at that time was severe. Seven years ago most plotter manufactures laughed at the idea of a low wattage Roll Feed Laser system and could not see the potential for manufacturing one. Look at what is happening today, Since 1990, the number and diversity of applications for low wattage CO2, Nd:YAG and Diode laser systems have exploded. The CO2 laser market has grown on average of 60% per year. More people are recognizing the benefits of using a CO2 laser over other traditional manufacturing tools. Machinery like dies, routers, hot knives, and mechanical engravers are being replaced with affordable low wattage RFL systems. Ink jet printers, in some applications, are losing ground to the advancing low wattage laser used for marking.

What does this mean?

In what other business can you invest in a piece of equipment to produce such a variety of different products? Products can be manufactured using plastic, woods, fabrics, rubber, and metals. Because the kerf is very narrow and the laser controlled by a computer nearly any design can be cut. It is just as easy to cut one design as it is to cut a million. Comparing this too most manufacturing equipment, you could invest $50K to $500K on an offset printing press. However, you can only use this equipment to print on a specific type of material. A silkscreener, sign maker, engraver, or for that matter most everyone in the manufacturing field, will purchase a specific piece of manufacturing equipment to accomplish a specific task. A machinist may be one of the only people that will purchase a piece of equipment and be able to work a small number of different materials. The machinists’ limitations show up in the restricted types of designs he can shape. Nevertheless, even a machinist’s tools cannot work with the variety of materials and designs that one can attain using a Roll Feed Laser.

Acquiring capital equipment is usually difficult for a new or growing business. Capital investment is one of the major issues for a new or growing business. To a start-up company, or a company that is seeking to reinvest, capital investment is the one main issue that is becoming harder to justify. A piece of capital equipment that is designed for just one purpose is not cost effective when a multifunctional alternative is available. The capital investment to produce an exclusive product has become such an immense cost that these moneys are rapidly shrinking. Switching to the use of a laser for manufacturing is a contemporary new process. A process that, if not adhered to, could cost the business owner market share, and ultimately his market completely. Most of us have known someone that this has happened to in the past. Reluctance to change can cause the demise of any very good company. EdgeWISE Tools is unaware of any other process that can produce the variety of products and open up design creativity as much as what you get when you use the RFL. Nowhere else can you work with paper to plastic to wood and pretty much everything in-between and back again with one piece of equipment. The only challenge now is left up to the ingenuity of the owner or operator to produce the product.

Since a laser does not come in contact with or use force on the material being manufactured spoilage can be drastically reduced. Lasers will increase a companies yield. Some surveys show a yield rate of 95% to 99%. Having owned a graphic arts manufacturing facility in the late 1980’s, on the best of days the yield was 80% to 85% and on average the yield rate would be 75% to 80%. The lack of contact with materials attributes to the higher yield rates. Because the process of using a laser is automated, the process tends to be far more repeatable than most methods. Once the process starts, it is frozen and day to day repeatability is maintained.

The future is at hand!

Imagine the industrial revolution…now imagine the industrial revolution with mass customization. A comparable example mass-customization is the jeans industry. Only the affluent could afford to purchase a pair of custom-made jeans from a tailor. Most consumers can only buy jeans in sizes manufactured to suit the cost of production, not body shapes. As mass-customization technology is available, manufacturers need to again provide the American people with a quality product. The jeans and roll feed laser industries are forerunners in the race to make mass-customized products accessible to consumers

The industrial revolution made products affordable by mass-production. This mass-production required only one setup to produce thousands of pieces. The cost for tooling is one of the largest expenses, which controls the break-even-point. During the industrial revolution, customization was compromised to maintain low manufacturing costs. Today, however, you have the opportunity to choose to take the next step to processing power, user-friendly software, low wattage laser technology, and minimal to no setup time. As you contemplate capital investments, consider end-product quality, cost-effectiveness, and efficiency of roll feed laser technology.

Written in 1996 by:

Patrick J. Momany, Founder of EdgeWISE Tools, Inc. www.ewt-inc.com

Edited by:

Marty Kalberer, Laser Systems Engineer.

About The Author EdgeWISE Tools founder Pat Momany — didn’t start out at the high-tech edge of the fabric cutting industry. Problems that need solving get his inventive juices flowing, and his penchant for saying, “Sure, we can do that,” before figuring out how, add up to an enterprise that’s reinvented itself several times. Now with that trademark inventiveness and can-do attitude, Seattle-based EdgeWISE is pushing the limits of fabric cutting, in a system custom-designed to cut out the huge scientific balloons NASA plans to send to the very edge of Earth’s atmosphere. pmomany@edgewisetools.com

Why Can’t Microsoft Make “Soft” Packaging? – by: Eileen McDargh, CSP, CPAE

Why is it that Microsoft wants you to buy its product but does not want you to open the plastic case that is welded around the cardboard box? I believe that such packaging along with cockroaches will survive atomic disasters!

Good luck finding any clue as to an easy way to open this fused bit of skin-tearing packaging. I split my scissors trying to pry open the ends. I ripped a fingernail attempting to wiggle into a miniscule space. I wedged in a letter opener to see if I could leverage any kind of muscle and rip that sucker open. I seriously thought of using a chain saw.

Finally, in a fit of anger akin to the Hulk, I seized one small, dagger-like split in the plastic, held the plastic casing with the other hand and yanked with all my might. I cut my hand extricating the box from the opening I’d created.

And what does this hidebound, 81/2″ x 11″ x 2″ box contain: a CD! I trembled thinking it too would be wrapped in that plastic that yields to neither man nor woman.

Thankfully, the innocuous little CD was without wrapper. Good thing. My scream would have reverberated in the hallowed halls of Bill Gate’s Washington mansion. It’s pain enough to upgrade software without going through the physical machinations of opening a #$%^& box.

Moral of the story: The customer’s experience is everything. Don’t let packaging ruin their day.

(c) 2003 by Eileen McDargh. All rights reserved

Reprint rights granted to all venues so long as the article and by-line are used intact.

About The Author Eileen McDargh is an author, radio commentator, organizational development consultant, professional speaker and retreat facilitator. Author of four books including Work for a Living & Still be Free to Live and The Resilient Spirit and a frequent contributor to numerous business journals. Visit her web site http://www.eileenmcdargh.com or contact her toll free at 877-477-4718.